Hello fellow snack fans. We hope everyone is staying safe and healthy during these uncertain times.
The COVID-19 situation is affecting all of us, and changing the way we live and interact. As a small business, Snakku and all the snack makers we work with couldn't survive without your support.
During these uncertain times, we did our best to offer the Snakku experience without compromising safety or quality. Unfortunately, due to the unprecedented situation, we are unable to fulfill those promises for the next month (or until the situation gets a little better).
Snack Makers are Being Impacted:
Japan was able to mitigate the initial impacts of COVID-19. However, the country recently declared a state of emergency. As such, many of the snack makers that we work with have stopped or decreased production of the snacks.
Snakku is the only Japanese snack experience that works with regional small Japanese snack makers, and while we tried to support these mom-and-pop businesses, they too do not want to put their (and their customers') safety at risk.
This severely impacted our promise to you: to deliver curated snacks from local makers that you can't get anywhere else.
Shipping Delays and Stoppage:
We usually ship out our boxes with Japan Post. However, COVID-19 has significantly impacted all air shipping. Japan Post has just announced on April 24 that they have paused shipping to nearly all countries that we ship to.
We've looked for new ways to ship out our boxes, but did not want to compromise the quality of the experience. Unfortunately, all available shipping methods were significantly more expensive or had an extremely long shipping time (3-4 months).
We prioritize the quality of the experience above all else, and we just didn't feel comfortable shipping out perishable snacks with such a long delivery window or charge an exorbitant fee for shipping.
What to Expect?
We're keeping a close eye on the situation and working with the snack makers and JapanPost. For now, we've pushed back everyone's subscription back a month (and hope to start shipping out boxes again soon). Should the situation change, we will let everyone know asap.
If you have any questions, please feel free to message us at firstname.lastname@example.org.
We can't thank you enough for your support and please stay safe and healthy.
Shigeki Abe, Founder
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